Insurance and Warranties
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General Roofing Company
WE GUARANTEE OUR CUSTOMERS SATISFACTION
General Roofing Company promises to provide their customers with an individually designed, professionally installed roofing system. We take pride in each roofing project we do and guarantee our customer complete satisfaction. We are a Diamond Certified company and have been a member of the BBB since 1998.
General Roofing Company is a C-39 contractor. We are licensed, bonded and fully covered by Workers Compensation and Commercial Liability Insurance.
We confidently provide our customers with a 5 year labor warranty for all of our roofing services.
All roofing materials are covered by the manufacturer’s warranty and additional extended warranties are available.
Factory Authorized Installers
WE ARE FACTOCRY AUTHORIZED INSTALLERS FOR:
- GAF Materials Corporation
- Boral (Tile Products)
- Carlisle Syntec Systems
- Certainteed Corporation
- Custom-Bilt Metals
- Davinci Roofscapes Company (Synthetic Polymer Products)
- IB Roof Systems
- Malarkey Roofing Products Company
- Mule-Hide (Low Slope Roofing Products)
- Owens Corning Company
We would be happy to provide you with our insurance and or guarantees in writing!
Before we start your roofing project we encourage you to review the following information:
Tips to Insure a Successful Job.
Roofing Expectations
If you are like most of our customers, this is probably your first experience with roofing and you’re wondering what to expect. Like most construction projects, you may experience some inconvenience created by equipment and debris, but at the end of each day the premises will be cleaned and left in an organized manner.
Roof Tear Off
If a tear-off to open sheathing is involved during the roofing process, covering or removing valuables stored in the attic and the garage is a good idea since dirt and debris may filter down into this area. General Roofing Company is not responsible for these items or clean up of the attic or garage area.
Roof Repairs
There are two types of repair jobs. One type is a scheduled repair where the customer is given a specific date (weather permitting). Repairs are also performed on a stand-by basis, which means we will complete them as the weather and time permits. A door hanger informing you that we have been to your home, including any applicable comments will be placed on the front door when the job is finished. Your estimator will discuss with you what the best type of repair suits your job.
Start Date
Your representative will give you an approximate start date before or after you sign your contract. Generally, one or two days prior to commencing work the scheduling department will call to confirm an exact start date and time of arrival. Crews can start as early as 8 a.m. and work until 5 p.m., but this can change depending on various circumstances. If you desire more advanced notice or you have an exact date that the job must be started, contact our scheduling department or make arrangements with your representative.
Access
Keep driveway clear so that we may have direct access to the work area. Your contract price was figured utilizing access to the driveway for our trucks, i.e. for roof removal, loading of materials and periodic removal of debris. Initially, access is necessary around the entire home. After the tear-off process (if applicable) access from the front is usually all that is necessary.
Usage of an electrical outlet is required during the job. If that is not possible, please let us know prior to starting your job.
Wiring & Air Conditioning Lines
Electrical, telephone, security and air conditioning lines should not be installed directly underneath the roof deck. If you are aware of any such lines, we must be notified immediately. We can’t be responsible for the puncture of improperly installed lines or lines within three inches of the roof deck.
Light Fixtures, Mirrors & Pictures
Items hanging from walls or from ceilings can fall if not firmly attached. We suggest that you check to make sure they are secured. If in doubt, take them down. We cannot assume responsibility for these items due to the shaking and flexing caused by our crew working on your roof. Small cracks or crow’s feet will sometimes appear in older plaster and occasionally small particles of the acoustical ceiling may fall.
Solar Panels
Arrangements to remove and replace solar panels are the sole responsibility of the owner.
Antennas
General Roofing Company is not responsible for wire breakage or poor reception.
Clean Up
A comprehensive clean up of the perimeter area will be performed, as roofing can create dirt, debris and dust. The job site will be left clean and in order on a daily basis.
During the roofing process debris may fall into the attic. General Roofing Company is not responsible for tarping or clean up of the attic area.
Where open beam ceilings are present dust and/or debris from the roofing process may sift into the interior of the home. General Roofing Company is not responsible for tarping or clean up of the interior home.
Personal Care
Every care is given to protect the perimeter of the residence during the roofing process.
If there is an area of concern that requires special attention such as bushes, flowers, lawn, driveways, and yard furniture, be sure to let our staff know prior to the commencement of the job. If you have low hanging branches over your roof, some trimming may be necessary. Our employees will only cut those limbs that limit our ability to do an efficient and workmanlike job. In some cases, you may prefer to have the tree(s) trimmed by professionals before we begin our work. If you have children or pets, please note where they are and let the workers know if they will be around the work area, as children may not notice hazards. Safety is a major concern for General Roofing Company.
Communication
Please sign, date and return this form upon acceptance of our contract. This will serve to acknowledge that you understand the “Tips to Ensure a Successful job” information.
It is important that you provide us with telephone numbers where you can be reached during the time we are at your home. Our staff may need to reach you regarding some aspect of the job and a phone number will allow us to proceed in a timely manner. If you have any questions or problems during your project, please call the office immediately at 510 536-3356 .